What our commitment covers
Defects in the work itself: joints that were not properly taped and have cracked, fasteners that were not correctly set, compound that was applied over an insufficiently dried coat and has shrunk, texture that does not match what was sampled and approved, and finish that does not meet the level stated in the written scope.
If any of those appear on work we performed, tell us and we will correct it.
What it does not cover
Things that are not workmanship. Being clear about this up front is fairer than being vague about it later.
- Damage from water intrusion, leaks, or flooding after completion
- Impact damage from furniture, doors, equipment, or occupants
- Cracking caused by significant structural movement or settlement
- Normal seasonal expansion and contraction in a building
- Damage caused by other trades working after us
- Work performed by others, including painting
The grey area, handled honestly
Some things are genuinely ambiguous. A crack that appears at a door corner six months later could be an inadequately reinforced joint or it could be normal settlement.
Our approach is to come and look rather than to argue over the phone. In practice, the cause is usually apparent from the crack pattern, and we would rather resolve it than win it.
How to raise something
Call (949) 446-1300 or email info@hanenburgdrywall.com with a description and, ideally, a photograph taken with a light held at a low angle to the surface so the issue is visible. We will arrange to come and look.